Reference

How We Handle Your Privacy

If you open an account with 2pac, this page explains what we collect, why we use it, and how long we keep it.

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2pac How We Handle Your Privacy
REQUEST CHANNELS

Where To Send Privacy Requests

If you want access, correction, or deletion, send the request through the contact route that matches your account. We may ask for a quick check against your login details so we do not change the wrong profile. Once we verify the request, we handle it within the limits set by law and keep a record of the action for audit purposes. Use the same route for questions about cookies, consent changes, or a privacy concern tied to your account.

Team online

Email request

Send your request from the email address linked to your account so we can confirm it quickly. We use that mail thread to track access, correction, deletion, and consent changes.

In-account message

If you are already signed in, send the request from your account area. That route helps us match the right profile, check the details, and reply with the next step.

Postal request

If you prefer mail, use the address shown in your account area or contact details page. Include your name, the account email, and the change you want so we can locate it.

HOW WE HANDLE IT

Data Care And Cookie Use

We keep privacy handling tied to the account actions you take. That means login records, device signals, and consent choices help us secure access, while cookies remember language and session state.

What we collect

We collect the details you enter at sign-up, plus login events, device data, and payment references. These records help us run your account, answer support questions, and keep an audit trail when a request needs checking.

Cookies and sessions

Cookies store session state, language choice, and basic page settings so you do not need to reset them each time. They also help us spot unusual login patterns and protect the account path.

Account security

We use password checks, device signals, and verification prompts when activity looks unusual. If you ask for a privacy change, those same checks help us confirm that the request comes from you.

Retention period

We keep records only for the time needed to operate the account, settle support issues, and meet legal duties. After that period, we delete or anonymise the data where our systems and the law allow it.

Your changes

You can ask us to correct contact details, update consent choices, or delete records that no longer need to stay on file. We may keep a limited copy when the law, tax rules, or dispute handling require it.

Who handles requests

A small support team handles privacy requests and logs each action so we can show what changed and when. For anything sensitive, we may ask for a second check before we make the update.

Answers About Your Privacy Rights

These answers cover the most common privacy questions we hear from Indian account holders. They explain what we collect, how long we keep it, and how you can ask for access, correction, deletion, or a consent change. If the law in your region says something different, we follow the rule that applies there. For anything specific to your account, use the contact route listed in the support section so we can check it properly.

We keep the details you enter when you create the account, plus login events, device signals, and payment references. We use them to run the account, answer requests, and keep a clear trail for support checks.

Cookies help us keep your session active, remember language choices, and store basic site settings. They also help us detect unusual access, which protects your account and reduces repeated sign-in steps.

Yes. After we confirm it is really you, we can share the personal details we hold and explain where they came from, how we use them, and whether we still need to keep them.

We keep records only as long as needed for the account, support history, dispute handling, and legal duties. When those reasons end, we delete or anonymise the data unless a rule says otherwise.

We confirm the request against your account details, sign-in history, or another check that fits the sensitivity of the change. That step helps us avoid sending data to the wrong person.

If local law gives you a different right, we follow that rule in the relevant region. We will still explain what we can do, what we must keep, and how to reach us with a further question.

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